Warranty
Our Warranty Promise
Every product we make is built to be depended on, day after day. To back that up, each new product purchased from us includes a limited manufacturer's warranty covering defects in materials and workmanship for 1 year from the date of purchase.
We call it a promise, because that's what it is: if your audio gear fails due to a manufacturing defect, we make it right.
What's Covered
Our warranty covers:
- Manufacturing defects in materials and workmanship
- Electrical or mechanical failures under normal, intended use
- Driver failures in earbuds and headphones
- Charging issues caused by defective internal components
- Connectivity failures caused by hardware defects
What's Not Covered
To be fair to both sides, the following are not covered:
- Normal wear and tear — e.g., gradual battery capacity loss over time
- Accidental damage — drops, spills, impacts, or water damage from misuse
- Misuse or neglect — use contrary to the product manual
- Unauthorized modification — repairs or alterations by non-authorized parties
- Lost or stolen items
- Consumable parts — e.g., ear tips and cushions
- Products purchased from unauthorized resellers
Warranty Coverage at a Glance
| Scenario | Covered? |
|---|---|
| Defective driver within 1 year | Yes — free repair or replacement |
| Battery won't charge due to defect | Yes — free service |
| Dropped and cracked the housing | No — accidental damage |
| Ear tips worn out | No — consumable parts |
| Product purchased from unauthorized seller | No — please contact original seller |
How to File a Claim
Filing a warranty claim is simple:
- Contact us through our Contact page with your order number
- Describe the issue — what happened and under what conditions
- Clean your product — please ensure the device is clean before sending it back, as requested by our technicians
- Get instructions — we'll email you the next steps, including return details
- We diagnose & resolve — typically within 5-10 business days of receiving your product
What You'll Get
Depending on the diagnosis, we will either:
- Repair the product to working order, or
- Replace it with a new or equivalent product, or
- Refund the purchase price
The remedy is provided free of charge for covered defects, including shipping.
Accidental Damage Repair Service
Even when something isn't covered by warranty, we've got your back. We offer a paid repair service for accidental damage:
- Fast, fair, flat-rate pricing
- Genuine parts only
- Quick turnaround, usually within 5-10 business days
- We'll always confirm the cost and get your approval before starting any paid repair
Warranty Questions?
If you're unsure whether your situation is covered, just ask — we'd rather help than assume. Visit our Contact page and we'll review your case personally.
- Choosing a selection results in a full page refresh.
