Shipping Policy

Free Worldwide Shipping

Good news travels free. We offer free shipping on every order, worldwide — no minimum purchase required, ever.

That means the price you see at checkout is the price you pay. No surprise shipping fees, no hidden handling charges, no last-minute upsells to unlock free delivery.

Order Processing

Here's how fast we move:

Step Timeline
Order confirmation Within minutes of checkout
Processing & packing 1-3 business days
Dispatch notification Same day your order ships

Orders are processed and shipped within 1-3 business days after payment confirmation. Once your order leaves our warehouse, you'll receive a confirmation email containing your tracking information.

Holiday Note: During peak seasons (major sales events, year-end holidays), processing may take up to 1 additional business day. We'll always keep you updated by email.

Estimated Delivery Times

  • Standard delivery: 6-12 business days after shipment
  • Delivery times may vary slightly depending on your location and local customs processing
  • Remote areas may experience a small additional delay

Customs & Duties

We've got you covered — literally. We cover all customs duties and import taxes on every order we ship.

You will never be charged additional fees at the door. No "cash on delivery" surprises, no brokerage charges, no import VAT surprises. The total you see at checkout is the total you pay — guaranteed.

Order Tracking

We believe in full transparency from warehouse to doorstep:

  • A tracking number is emailed to you as soon as your order ships
  • Track every step of your package's journey online
  • Real-time status updates as your package moves through transit hubs
  • If you don't receive tracking within 4 business days of dispatch, contact us through our Contact page and we'll investigate right away

Shipping Restrictions

  • We currently ship to most countries worldwide
  • If your location isn't available at checkout, please contact us through our Contact page — we're constantly expanding our coverage and may be able to help
  • Certain carriers restrict specific items (e.g., lithium batteries to some regions); we'll notify you immediately if this affects your order

Damaged or Lost Packages

Accidents happen — that's why we plan for them:

  1. Damaged on arrival: Photograph the package and contents within 48 hours, then contact us. We'll arrange a replacement or refund promptly.
  2. Lost in transit: If your package hasn't arrived within the estimated window, contact us and we'll launch a trace with the carrier immediately.
  3. Returned to sender: If a package is returned due to an incomplete address, we'll reach out to reschedule delivery at no cost to you.

Incorrect Address

Please double-check your shipping address at checkout. If your order hasn't shipped yet, contact us immediately through our Contact page and we'll update it for you.

Contact Us

For any shipping-related questions, visit our Contact page — our team is happy to help.