FAQ

How long does the battery actually last?

Our earbuds deliver up to 40 hours of total playtime when you include the charging case — and most of our headphones offer all-day battery life on a single charge. Actual battery life varies based on volume level and usage patterns.

Do I need to download an app to use my earbuds?

No. Our products are designed for true instant pairing — take them out of the case and they connect to your device automatically. No apps, no 8-step setup, no hassle. It just works.

Are your earbuds good for workouts and running?

Yes. Our fitness-focused models and open-ear audio are sweat-resistant and engineered with a secure, stable fit. Open earbuds even let you hear traffic and your surroundings while you train — perfect for outdoor runners and cyclists.

How fast is shipping, and is it really free?

Yes — shipping is 100% free on every order, worldwide, with no minimum purchase. Orders ship within 1-3 business days and typically arrive in 6-12 business days. We also cover all customs duties and taxes, so you'll never pay extra at the door.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number by email. You can follow your package's journey from our warehouse all the way to your doorstep with real-time updates.

What if I want to return my purchase?

You're covered by our 60-day money-back guarantee. Just contact us through our Contact page with your order number, and we'll provide a free return label. Once your return arrives, refunds are processed within 5-10 business days.

Do you charge customs or import fees?

No — never. We cover all customs duties and import taxes for every order. The price you see at checkout is the final price you pay. No surprise fees, guaranteed.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other popular payment options available at checkout. All transactions are encrypted and processed securely by PCI-compliant payment providers.

Is my product covered by a warranty?

Yes. Every new product includes a 1-year limited manufacturer's warranty covering defects in materials and workmanship. We also offer a paid repair service for accidental damage — just contact us to get started.

Are these products compatible with my phone?

Our products use standard Bluetooth connectivity and work with virtually all modern smartphones, tablets, and laptops — both iOS and Android. If you have any doubt, our support team is happy to confirm compatibility before you order.

How long does the 70% OFF sale last?

Our sitewide 70% OFF promotion is available for a limited time while supplies last. We recommend taking advantage of it while it's live — when it ends, prices return to regular.

Do you offer discounts or support for students or businesses?

We love supporting our community. For bulk, B2B, or special pricing inquiries, reach out through our Contact page and our team will be happy to assist you.